Huff Insurance
Personal Line Director of Operations
Full Time • Pasadena
Benefits:
- Health insurance
- Opportunity for advancement
- Profit sharing
- Training & development
- Vision insurance
- Wellness resources
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Free food & snacks
Huff Insurance, a long‑standing family‑owned independent agency, is seeking an experienced Personal Lines Department Manager to lead our growing PL team. We are known for our educational approach, strong digital presence, and commitment to exceptional client service. This role is central to our next phase of growth.
Responsibilities
- Lead, coach, and support Personal Lines Account Managers and CSRs
- Oversee daily workflow, task distribution, and service standards
- Manage renewals, endorsements, remarketing, and escalated client issues
- Improve processes, implement automation, and ensure workflow consistency
- Drive retention goals (target 92–95%) and support cross‑selling initiatives
- Ensure accuracy, compliance, and quality control across the department
- Collaborate with agency leadership on strategy, reporting, and staffing
Qualifications
- 5+ years of Personal Lines insurance experience
- 2+ years in a leadership or supervisory role
- Active P&C license (MD or ability to obtain)
- Strong knowledge of PL coverage, underwriting, and carriers
- Experience with agency management systems (Applied Epic preferred)
- Excellent communication, coaching, and organizational skills
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What We Offer
- Competitive salary + performance incentives
- Health, dental, vision, retirement plan
- Paid time off and holidays
- Professional development support
- A positive, family‑centered culture
- Opportunity to shape a key department in a growing agency
- Competitive salary + performance incentives
Compensation: $75,000.00 - $85,000.00 per year
YOUR FUTURE as an Independent Insurance Agent Starts Here
If you’re looking for a career that offers flexibility, job stability and strong compensation you’ve come to the right place! Working with an independent agency is a great career choice. Baby Boomers in insurance are retiring at rapid speeds and leaving a high demand for insurance professionals!
Trusted Choice® Independent Insurance Agents protect customers by providing home, auto, business, life and health insurance policies to fit their individual needs. Independent agencies are not bound to offering products from only one insurance company. Instead, we can offer customers a choice of policies from a variety of insurance companies to provide the best protection at a competitive price.
This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.
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Career advancement in a growing field
With more than 400,000 job openings in the next five years across the U.S., the insurance industry offers a huge opportunity for employment and career advancement. Plus, the industry continues to evolve and provide new careers paths in sales, customer service, analytics, digital marketing, technology, and more. (Source: investprogram.org)
Flexibility
Insurance can give you a rewarding career and well-rounded life with jobs that are not only fulfilling but may offer flexible schedules and great office culture. In a U.S News and World Report article featuring 'Best Jobs of 2020,' Insurance Agent ranked #2 on their 'Sales & Marketing Jobs' list. (Source: investprogram.org)
Make a Difference
Independent agents are pillars in their communities and active in local organizations, sponsoring sporting teams or supporting charities. Insurance offers you the chance to make a career out of helping individuals when they suffer a loss and need assistance. (Source: investprogram.org)
Job Security
Things change but insurance is here to stay. People will always need it for their car, home, business, travel, and more. The insurance industry touches all aspects of life - and that will not change. (Source: investprogram.org)